General Questions for floral products

It is because all floral products are hand-made and every flower is unique. Please be well assured that we always endeavor to provide highest quality of our products.

Fresh floral materials are greatly affected by market supply. We will replace any floral materials with same or higher value should any materials is short of supply without making any notice.

Pick Up

You are welcomed to pick up your orders at our studio without incurring any delivery charges.

Please visit Contact Us for our addresses and business hours.

Delivery

Our delivery services are available 7 days a week between 11-7pm and you can choose a preferred period to receive your orders. Or you can choose to pick up from our store for free. The delivery fees are as follow:



一般地區(港島,九龍,新界,(村屋地址需到村口或樓下交收)) General Delivery Areas (HK Island, Kowloon, New Territories, (For village house addresses, you need to pick up at main road or Downstairs)):  $100



偏遠地區 (大尾篤,馬灣 )需到村口或樓下交收 Remote Delivery Areas (Tai Mei Tuk, Ma Wa) Need to pick up at main road or Downstairs: $200



愉景灣 (需到村口或樓下交收) Discovery Bay (Need to pick up at main road or Downstairs): $300

羅湖,米埔,文錦渡,打鼓嶺,離島,其他邊境禁區,因運輸限制未能提供送貨服務 Due to transportation restriction, we do not offer deliveries to Lo Wu, Mai Po, Man Kam To, Outlying Islands and Other Frontier Closed Areas.

The above delivery charges do not apply to wedding bouquet packages.

After you add a product into your shopping cart, you can choose a preferred time slot between 11am-7pm (11am-3pm or 3-7pm) to receive your orders.

If in any case there is a specific time that you want to receive your order, please do not hesitate to contact us and we will do our best to assist you.

Returns & Refund

Unfortunately we do not offer return or refund for all perishable and custom-made products. Yet, we are always here to provide assistance if you have any problems with our products. Please do not hesitate to get in touch with us if you have questions or concerns about your specific item. Whatsapp: +85264186962 / Email: info@mycfloralab.com

We accept requests for a return or refund if the products are not perishable or custom-made. For more details on how to request a return or refund, please visit our return Return & Refund Policy